Why didn't I receive my Des Moines Register activation email?
Answer
Once you register your free Des Moines Register account with your DMACC email address you should receive an activation email from the Register. If you do not see the email in your Outlook inbox, look in your Other tab or Outlook Quarantine. If you still haven't received the email, reach out to the library.
Other tab
The activation email may not be in your Focused inbox. Look for the tabs at the top and check the Other tab.
Quarantine
If the email is not under the Other tab, it may be in Outlook Quarantine. You can check there and release it to your inbox.
- Login to your DMACC email. Visit the Quarantine page https://security.microsoft.com/quarantine.
- If you see the activation email, you can double click to preview or simply check the box and click release.
- Return to your inbox and find the email to finish the activation process.