Why can't I access my Des Moines Register account?

Answer

If you are trying to sign into your account from the library's website, you might get this message: "The license could not be shared at this time. Please try again or contact customer support." Go directly to the Des Moines Register's website and sign-in using the link at the top right of the page.

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  • Last Updated Oct 21, 2026
  • Views 7
  • Answered By Susan Brown

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